Frequently Asked Questions

Frequently Asked Questions

1. When will my order ship?

Most physical product orders are processed within 1–3 business days.
Because Modorra partners with independent third-party suppliers, shipping times may vary by product and destination. You’ll receive a confirmation email once your order has been processed and tracking information when available.

2. How long will delivery take?

Estimated delivery for most orders is 7–21 business days after shipment.
In some cases, delivery may take longer due to carrier delays, customs processing, peak seasons, or regional logistics.

3. Why did my items arrive in separate packages?

If your order includes multiple items, they may be fulfilled by different suppliers or warehouses.
This can result in separate shipments with different arrival times. There are no additional shipping charges for split shipments.

4. What is your return policy?

Eligible items may be returned within 30 days of delivery if they are:

·       Unused

·       Undamaged

·       In original packaging

·       Complete with all accessories

·       Pre-approved through our return authorization process

Some items are non-returnable, including digital products, customized items, personal care items, and items labeled as “Final Sale.”

Please review our Return & Refund Policy for complete details.

5. How long do refunds take?

Once a return is received and approved, refunds are issued to the original payment method.
Please allow 7–10 business days for the refund to appear, depending on your bank or payment processor.
Shipping and handling fees are typically non-refundable unless otherwise required by law.

6. Are digital products refundable?

No. All digital products and downloads are final sale and non-refundable, except where prohibited by law.
Please review product descriptions carefully before purchasing digital items.

7. My order arrived damaged or incorrect. What should I do?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support1@modorra.org.

Include the following:

·       Your order number

·       A brief description of the issue

·       Clear photos or video of the item and packaging

We will review the information and coordinate a resolution with our fulfillment partners.

8. Can I change or cancel my order?

Changes or cancellations cannot be guaranteed once an order has entered fulfillment.
If you need assistance, email support1@modorra.org.

as soon as possible with your order number.
If the order has already shipped, you may need to follow the standard return process.

9. Are Modorra’s products eco-friendly or sustainable?

Modorra is a digital-first enterprise with a long-term commitment to eco-friendly commerce.
However, because our physical products are fulfilled by independent third-party suppliers, sustainability practices, materials, and certifications may vary by item.

When suppliers provide sustainability or material details, we include that information on the product page to help customers make informed choices.

10. How can I contact Modorra for additional questions?

You can reach us at support1@modorra.org.

for any questions about orders, shipping, returns, or product details.
Please include your order number for faster assistance.