Refund policy

Modorra Return and Refund Policy

Effective Date: August 1, 2025

1. General Policy Statement

Modorra offers products sourced and fulfilled through independent third-party suppliers (“Fulfillment Partners”). Modorra does not maintain physical inventory and does not directly ship or warehouse physical goods.

By placing an order with Modorra, you acknowledge and agree that:

·       Shipping, packaging, product variations, and return eligibility may vary by supplier.

·       Certain items may have return restrictions based on supplier guidelines.

·       Modorra acts as a facilitator of the return process and cannot override supplier determinations.

Modorra reserves the right to update or modify this policy at any time.

2. Eligibility for Returns

Return requests for eligible items must be submitted within 30 calendar days of the delivery date.

To qualify, items must be:

·       Unused, undamaged, and in their original packaging

·       In the same condition as received

·       Complete with all components and accessories

·       Approved for return by both Modorra and the originating supplier

Returns that do not meet these conditions may be denied.

3. Return Authorization Required

All returns require a Return Authorization (“RA”) issued by Modorra.

You must contact support1@modorra.org

before returning any item and provide:

·       Order number

·       Item(s) to be returned

·       Reason for the return

·       Photos or video if the item is damaged, defective, or incorrect

Items returned without authorization may be refused or experience delays.

4. Supplier Return Procedures

Because each supplier operates under its own policies, return logistics may differ. Returns may require:

·       Shipping items to a supplier-designated address

·       Using a prepaid or customer-paid return label

·       Returning the item within a specific timeframe

·       Meeting supplier inspection requirements

Modorra cannot issue refunds until the supplier confirms receipt and approves the return.
Modorra is not responsible for:

·       Late returns

·       Packaging errors

·       Shipping costs (unless required by law)

·       Supplier denials based on condition or policy restrictions

5. Non-Returnable & Final Sale Items

The following items are final sale and are not eligible for return or refund:

·       Digital products or downloadable files

·       Personalized, custom, or made-to-order items

·       Perishables or consumables

·       Personal care or hygiene products

·       Items marked “Final Sale” or otherwise non-returnable

·       Gift cards or store credit

All sales of such items are final unless prohibited by law.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify Modorra within 7 calendar days of delivery.

To process the claim, you must provide:

·       Order number

·       Description of the issue

·       Clear photos or video evidence

If approved, Modorra will coordinate with the supplier to:

·       Replace the item,

·       Issue a refund, or

·       Provide an alternative resolution (varies by supplier)

Delayed submissions may result in denial of the claim.

7. Refunds

Refunds are issued only after the returned item has been received and approved by the supplier.

Please note:

·       Refunds are issued to the original payment method only

·       Processing may take 7–10 business days after approval

·       Shipping fees and service fees are typically non-refundable

·       Partial refunds may occur if the item is returned used, damaged, or incomplete

Modorra is not responsible for delays caused by banks, processors, or suppliers.

8. Exchanges

Modorra does not process direct exchanges.
To obtain a different item, please submit a return request (if eligible) and place a new order.

9. Risk of Loss During Return Shipping

Returned items remain the customer’s responsibility until received and verified by the supplier.

Modorra is not liable for:

·       Lost packages

·       Damaged return shipments

·       Incorrect return addresses

·       Carrier delays or failures

Customers are encouraged to use trackable shipping methods.

10. Fraud Prevention & Abuse

Modorra reserves the right to deny return or refund requests that appear fraudulent, abusive, or inconsistent with the policy.

Examples include:

·       Excessive or repeated returns

·       Returning items not purchased from Modorra

·       Returning used or altered items

·       Unsupported damage claims

·       Chargeback misuse

Modorra’s determination is final.

11. Governing Law

This Return & Refund Policy is governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

12. Contact Information

To initiate a return or request additional support:
Modorra Support
Email: support1@modorra.org